Subscribe to our services

This page explains the process to follow if you wish to sign up for Stancer’s services.

1. Create your account

To sign up for Stancer’s services, you first need to create and activate your account on the User Area. To do so, enter a user name and a password. Your e-mail address will be your user name for accessing your User Area: you should therefore choose a secure and valid address. Then, activate your account using the link provided in the e-mail we will send to this address.

FAQ

I have not received an e-mail with an activation link.

Some e-mail applications sometimes place our first e-mail in the "spam" folder. You should therefore check this folder before contacting our teams. If there is no e-mail, please contact our support service.

I have forgotten my password: what should I do?

On the login page for the User Area, click on "forgotten password" and you will immediately receive a link by e-mail to reset your password.

2. Access your User Area

Once your user name and password have been created, you must enter some mandatory information about your business in order to be able to access your User Area. You can then consult your User Area for the first time.

3. Get to know the User Area and the services

We recommend that you get to know our services by performing tests:

• If you have an e-commerce website:

We suggest that you perform tests in order to get to know our API. Test keys are available on the "Developers" page of your User Area. You can already send your first requests to test the Stancer API. These requests will remain in a test environment: no payments will be done.

• If you do not have an e-commerce website:

You may browse your User Area in order to get to know all the services we offer. Discover what a fully functioning dashboard looks like using the example data that is shown during your initial log ins.

4. Finalise your sign-up

You can finalise your sign-up at any time by clicking on the appropriate tab in your User Area. To finalise your sign-up and obtain access to Stancer’s services and to the various tools associated with said services, you must enter information, in particular concerning the managers of your business, and send us supporting documents. Obtaining supporting documents makes it possible for Stancer to comply with its regulatory obligations concerning the fight against money laundering and the financing of terrorism (AML/CFT). We ask you to provide this information for legal reasons. You can then sign your contract electronically.

FAQ

How do I know to which service(s) I sign up for?

Only one Client File is necessary to access all of our services. As soon as your Client File is approved by our teams, you will have access to all the functionalities and will be able to manage your services from your User Area: order a payment terminal (loan), obtain production keys for our API, send paylinks, create your online store, etc.

5. Review of your Client File

Once your information has been entered and the contract signed, your Client File will be sent to our teams, who will analyse the information and documents you provided to us. This approval stage can take a few days. We will send you an e-mail informing you of the final approval of your file.

Additional documents

In certain cases, we may need additional documents so that we can approve your Client File. Where necessary, an e-mail will be sent to you stating the list of additional documents that are needed.

Please note that failure to send the additional documents requested by our teams will result in the deactivation of your account after 30 days.

FAQ

Am I locked in for a specific period?

No. You can terminate your contract (only from your User Area) at any time and at no charge, provided that you give a one-month notice.

Why has my sign-up not been approved?

Aspects of your Client File unfortunately prevent us from responding favourably to your request.

6. Make the most of Stancer’s services!

Once your Client File has been approved, you can start using the Stancer services you subscribed to during your registration.

Note

If you wish to add one or more additional services after your subscription has been validated, please contact our support team at: support@stancer.com.

Our teams will process your request as quickly as possible.

Paylinks

You can already accept payments from your customers using paylinks. To do so, nothing could be easier! All you have to do is to log in to your User Area and click on the "Paylink" tab, fill out the form that contains information on the order, then send the link to your customer by e-mail or SMS. You will then be informed when your customer has paid for the order.

API service

Your production keys are made available to you in your User Area: you can now accept payments from your customers. If you have not done so already, you can integrate our API, to ensure a more fluid payment experience.

Tap to Pay on iPhone

To use Tap to Pay on iPhone, download the Stancer app and sign in. Follow the steps to activate Tap to Pay on iPhone. Then, you'll just need to accept in-person, contactless payments, wherever and whenever you want, directly on your iPhone. Tap to Pay on iPhone maintains compliance with PCI DSS standards by not storing sensitive cardholder information.

Terminal Service

You can order your payment terminal (loan) from your User Area by clicking on the "Terminal" tab. Once delivered, you can start up the terminal and accept payments from your customers.

Store Service

To order your online store: Make sure your Stancer account is active, then send a request to onboarding@stancer.com. Once approved, you’ll receive your PrestaShop credentials to set up your store and start selling. You can access your store from the "Online Store" section in the Client Area.

7. User Addition Request

To request the addition of a user to your User Area, please follow the procedure below:

Send your request by email to the following address: support@stancer.com. Please provide the following information about the user you wish to add:

• Last name
• First name
• Email address
• Mobile phone number
• Valid ID (clear scan or photo)

Upon receiving your message, our Support Team will acknowledge receipt.

8. Bank Account Update

To update your Bank Account in your Client Area, please follow the steps below:

1. Access your Client Area

Log in to your Stancer account.

2. Go to the “My Account” section

From the main menu, select My Account.

3. Update your Bank Account

In the My Client File section, click the Edit button.

4. Enter your new banking details

Provide your new IBAN.

5. Upload a banking document

Upload a Account Details Form in PDF format to validate the change.

6. Confirm the request

Review your information and confirm the modification.

7. Security

A notification of the Bank Account change will be sent via email.  The security of your registered mobile phone number and contact email is applied to ensure the protection of your account.  Once these steps are completed, our team will verify your RIB, and the Bank Account update will be effective after validation.