Payouts
This section is designed to provide you with information on the payouts of the amounts you collect using Stancer solutions.
General principles
To ensure the security of your business activity and those of your customers, we have set up a system for segregating the payments you receive. This means in practice that we hold back the payments you receive, for a period of seven days from the receipt of the funds. This period enables us to analyse these payments, in order to protect you against fraudulent transactions and/or transactions that finance illegal activities. During this stage, the payments you received are kept on your Stancer account: Stancer does not perform any operations on the amounts concerned. At the end of this seven-day period, the funds are automatically paid out to your Bank Account, minus our fees. These payouts are automatic: you do not need to take any action.
Point of attention
A payout can only be executed on a working day. This constraint sometimes leads to a delay in the execution of a payout, especially when the payout is possible during a weekend or a public holiday.
When using the payment terminal, it can sometimes take up to 48 hours for Stancer to receive the funds.
Track your payouts
Monitor the day-to-day progress of your customer payments using your Client Dashboard. Go to the Transfer page in your Client Dashboard to see a record of your past payouts and view scheduled future payouts. You can use this page to plan and manage your cash flow. In addition, each year you will receive a summary of all the transactions we effect. This summary also shows the fees we have charged.
Payout status
The following table lists the different statuses of payouts within the Client Dashboard :
| Status | Description |
|---|---|
| Pending | Payout will be executed soon |
| In progress | Payout is being executed, funds will soon be on your bank account |
| Done | Payout was executed, funds are available on your bank account |
| Failed | Payout could not be executed, reach out to our support teams for more information |
Accelerated payouts
Due to unforeseen circumstances, you may need cash urgently. We have therefore set up accelerated payouts. Accelerated payouts involve transferring your payments to you, before the usual seven-day hold-back period has expired. A fee is charged for accelerated payout, as specified in our Pricing & Fees (“Accelerated Payout”).
Request an accelerated payout
To benefit from an accelerated payout, you can make a request to our support service using the Help page in the Client Dashboard. Our teams will process your request quickly.
Note: It is essential that you indicate the references of the payouts you require when making your request. This information is required to process your request.
FAQ
- **The amount transferred to my Bank Account is less than the total transactions for my establishment: is this normal? ** We effect a transfer, the amount of which is equal to the total of your transactions, minus our fees. It is therefore completely normal for the amount that is actually wired to your IBAN to be lower than the total amount of the transactions for your business activity. You can find the exact amount of the fees applied by Stancer in your Client Dashboard, on the Transfers page.
After making transactions (payments, disputes, refunds), Stancer will return your money to you by bank transfer.
Cash Pledge
The pledge in cash is a guarantee established by the Civil Code which consists of a transfer of ownership of a certain sum of money from the debtor to the creditor. This guarantee allows us to retain part of the transactions made on your Stancer account to cover any disputes your customers may have. In this way, we temporarily retain part of your payments before transferring them to your bank account, provided that all the sums owed to us, particularly in the event of disputes, are settled.
Why is this cash pledge created?
Your customers can dispute a payment up to 13 months after it has been made. These disputes result in a debit to your Stancer account, without Stancer having the ability to oppose it. To maintain a positive balance on your Stancer account, we have implemented a cash pledge system initiated as soon as you subscribe to our services.
Amount of the cash pledge
The amount of the cash pledge is calculated based on the dispute rate observed as your business activity progresses. This amount may change depending on how your activity evolves: if your dispute rate increases, the amount of the cash pledge associated with your account will also increase. Changes to the cash pledge amount related to your activity are indicated on each invoice, as well as in your Client Area, under the "My Account" section.
Return of the cash pledge
In the event of contract termination, the cash pledge is retained in your Stancer account for a maximum of 13 months from the end of the contract to cover any potential disputes that may arise. At the end of this period, Stancer will return the cash pledge to your bank account, reduced, if applicable, by the total amount of any sums you may owe us.