Refunds

We provide simple solutions for you to refund your customers. Two types of refund are possible:

• Complete refunds: you refund the full amount of the purchase to your customer,
• Partial refunds: you refund part of your customer’s purchase.

Complete refunds

You can issue refunds to your customers using various methods, which are detailed below.

From the Client Dashboard

• From the Payments page

1. Find the payment concerned using one of the following search criteria: transaction date, unique payment identifier or your order reference associated with the transaction in question.

2. Refund your customer by clicking on “Refund”, then “Full Refund”.

• From the Customers page:

1. Identify the customer concerned and go to their customer information section. Here you will find the recent payments made by that customer.

2. Refund your customer by clicking on “Refund”, then “Full Refund”.

Using the Stancer Terminal:

1. Insert your merchant card into the Stancer terminal.
2. Enter the amount to be refunded, then the PIN code of your merchant card.
3. Insert your customer’s card in order to complete the refund.

From the Stancer API

The Technical Documentation contains information on refunding your customers via the Stancer API.

Partial refunds

Stancer’s solutions make it possible for you to issue partial refunds to your customer. This functionality can be used, in particular, for gestures of goodwill or discounts.

From the Client Dashboard

• From the Payments page

1. Find the payment concerned using one of the following search criteria: transaction date, unique payment identifier or your order reference associated with the transaction in question.
2. Refund your customer by clicking on “Refund”, then “Partial Refund” and stating the amount of the refund.

• From the Customers page:

1. Identify the customer concerned and go to their customer information section. Here you will find the recent payments made by that customer.
2. Refund your customer by clicking on “Refund”, then “Partial Refund” and stating the amount of the refund.

From the Stancer API

The Technical Documentation contains information on partially refunding your customers via the Stancer API.

Using the Stancer Terminal

1. Swipe the magnetic strip of the merchant card in the appropriate slot on the terminal.
2. Enter the amount to be refunded.
3. Insert your customer’s card: the customer will have to enter their PIN to confirm the refund.

Refund status

The following table lists the different statuses of refunds within the Client Dashboard:

Status	Description
Payment canceled	Payment from which the refund was initiated was cancelled
To refund	Refund to be executed within the next 24 hours
Refund sent	Refund is being executed
Refunded	Refund was executed : Payer was refunded
Failed	Refund failed
Not Honored	Payer's bank refused the refund

After making payments, Stancer offers you the option to refund a payment. This can be done via the graphical interface in the case of payment via online, or via the merchant card for TPE payments.